COVID-19: Home Worker Solutions

With the recent worrying worldwide spread of Novel Coronavirus (COVID-19), UK government are suggesting measures to employers on how to reduce the spread of the infectious virus. One such measure is to encourage staff to work from home. Public Health England also suggest to self quarantine for 14 days if you are suspected to have contracted the virus, or have recently travelled from a virus hot-spot or potentially been exposed to the virus.

As an employer, how do you responsibly achieve this, and how do you ensure both your business continues to operate and your staff can still perform their duties, without incurring unnecessary costs?

IPNW have home worker and DR PBX solutions that can enable your workforce to work from home effectively, whilst still being able to make and receive business phone calls without the costly need to divert calls externally to potentially unsecure or unreliable mobile phones, or to third party call answering services where customers may not be able to get the service or buy the solution from your business that they require, potentially impacting your reputation, profits or competitive edge.

As such, the IPNW home worker phone system solution is a fully unified solution which allows staff members to make and receive calls via a web browser/mobile phone or PC app from anywhere in the world (or from an IP desk phone at the office). We can provide temporary or permanent local or non-geographic CLIs which you can advertise on your websites and emails, and calls can be end-to-end recorded should you require to ensure full compliance and for monitoring purposes. You can also view reports of who is answering the calls, wait times, etc, so your business operates efficiently and staff are answerable to you.  We can even port your current numbers away from your current provider (please be advised this can take some time).

With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphones for Windows and Mac, WebRTC softphone and clientless web conferencing you are guaranteed to be kept in the loop. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.

Download remote apps on your Android / iOS Device

• Use your extension from anywhere
• Free VoIP calls with your smartphone
• Save battery life with “PUSH” notifications
• Connect all apps simultaneously via SIP Forking
• Most Progressive Android & iOS VoIP apps in the UC market
• Benefit from integrated features such as status, web conferencing, instant messaging

Easy to Use Windows & Mac Softphones

• Initiate IP Phone calls from your desktop with CTI mode
• Work remotely from anywhere
• Easily view the status of your colleagues
• Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
• Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
• Automatically obtain reports on customer and agent activities
• Includes Wallboard and Q-Manager view

User-friendly WebRTC Softphone

• Multifunctional Web-based softphone with inclusive UC features
• Make calls straight from the browser or easily control calls on your IP phone or smartphone
• Integrated WebRTC technology resulting in reduced bandwidth usage
• Click to Call Extension for Chrome and Firefox

Live Chat & Talk: Next Level Customer Communications

• Allow customers to chat, call or meet with you directly from your website
• Completely free for you and your customers – no additional subscriptions or charges
• Real-time communication from your website integrated with your PBX
• Easy to configure in a few simple steps!

Integrated Video Conferencing

• Free for up to 250 participants
• Unlimited users regardless of edition
• Initiate a conference with one single click
• Dial-in to meetings by phone
• Correlated operability between VoIP and video
• Bandwidth Management and Control
• Remote control assistance for quick & easy troubleshooting – plugin/extension free screensharing
• Pre-upload PowerPoint & PDFs before meetings
• Easy to use polling tool for feedback

Next Generation Call Center features

With the 3CX PRO and Enterprise editions you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

• Call Center Reporting – user activity, team queue, SLA and more
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Barge in, listen-in and whisper to agents’ calls
• CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Live Chat & Talk with your website visitors and offer real-time support